Buy two bracelets and you can automatically enjoy 30% off the second one.
Custom item ships out in 3-5 business days
DESCRIPTION
♡ Birthstone Bracelet
Personalized Birthstones Bracelet for Women, Customized with 2 Raw Stones of Aunt and Niece. Personalized Gemstone Ring, Gift for your aunt, Gift for Her.
Custom birthstone jewelry that celebrates the people and moments in life you treasure the most.
DETAILS
Matrial:Made of 925 sterling silver
Size: Adjustable from 6.5 to 8 inches
Nickel-free, 100% in harmony with the wrist.
Never fade
Birthstone Color Chart
100% Handmade With Love
SHIPPING TIME
VIP shipping: 3-7 business days to arrive;
Express shipping: 7-12 business days to arrive;
Standard Shipping: 12-18 business days to arrive.
OUR GUARANTEE
Tracking number for every order
Safe payments Visa, Paypal, Mastercard, and Apple Pay
Yes. Our jewelry is meticulously handcrafted with the highest standards of quality and excellence, and we are proud of our work. We offer a limited lifetime warranty on the craftsmanship of our jewelry.
Should your jewelry require attention related to damage, please contact us for instructions on shipping your ring to us. Before your ring is shipped to us, we will need to collect a $50 deposit which covers the cost of two-way shipping (we will email you a shipping label). Upon receipt, your ring will be evaluated by one of our team members to determine if the damage is covered by our warranty. This fee will be refunded in full if the repair work is determined to be covered by our warranty. If your repair is not covered by our warranty, we will notify you with an estimated cost for you to approve before any repair work is performed. If you approve the repairs, your deposit will be applied to the total cost. If you do not approve the repairs, the deposit will be used to cover the return shipping charge after evaluation.
If a manufacturing issue is found, We will repair the damage without charge. Additionally we will cover the service and shipping cost on most minor repairs that happen within twelve months from the time you receive your product (assuming no obvious major trauma is found). Examples include diamond accent replacement, tightening of loose stones, and ring warping. Beyond the first year, minor repairs are usually required because of wear and tear, and we will charge you a service fee at our cost + shipping (if applicable).
Any repair or service by someone other than us will void this warranty. This warranty excludes coverage for wear and tear, physical abuse, theft, loss of center gemstone, and damage caused by failure to obtain the proper repairs to preserve the integrity of the jewelry. Examples of issues not covered by our lifetime warranty include: precious metals worn over a long period (in particular, in delicate areas such as prongs) will wear thin over time and requires restoration as part of normal wear and tear; the loss of gemstone(s) caused by damage or wear and tear - such as prongs catching, wearing out, or being struck by force; change in metal color due to exposure to chemicals, make-up, or baths and swimming pools; and, ring warping due to improper fit.
How to make a return or exchange?
Please contact us at support@37bracelet.com before sending back merchandise. Once your request has been approved and logged into our system, fill out this form and include it with your return. Please be sure to carefully enclose each piece in its original packaging (including all paperwork and certification) with proper padding. The package must be insured for the total purchase amount. The client will be responsible for all shipping fees and any customs duties or clearance for all shipments. Sparksurprise is not responsible for lost or damaged items during transit. Alternatively you may email us about purchasing a shipping label that includes full insurance and return address.
How can I track my order?
Please use website:https://www.17track.net/en. to track yor oreder. If this is the first time tracking your order and you see a tracking number that says "Pending", please wait a little while and refresh it.
What if my order lost in transit?
Rest assure, all our orders are protected by our Order Insurance. If your order does not arrive to you or gets lost in transit, we can certainly issue a full refund for your purchase or resend the item to you.
How do I recive my full refund?
We will offer a full refund for all returnable item, excluding shipping fee. Coupon codes will not be refunded as monetary value.
Note:According to our returns policy, we do not accept returns. Since custom products are tailored specifically to each individual, we cannot accommodate such requests. However, should any quality issues arise, we will gladly provide a replacement to the customer's specifications after confirmation by our customer service.
How can I return items?
You may check out our Return Policy first, then please contact our Customer Service about which items you want to return. Note: Item ID is needed, so that our agent can process your return request and offer the nearest return address to you.
Is it safe to use my credit card on 37Bracelet？
We accept return for refund or exchange within 30 days after delivery. Please make sure items are in good condition and original packing.
Please note that exchange will need more days than processing a new order. Since it will be quicker for you to place a new order directly, we suggest you return for refund. Please contact our Customer Service for further help.
Note:If you are unsatisfied with our custom product upon receipt, or if there are any issues with the product, please contact our customer service email at support@37jewelry.com. After verification, we will be happy to resend a replacement item. Please note that for cases where the birthstone color is incorrect, please refer to the color on our website. If there are any errors, please provide a photo for clarification so that we can make prompt corrections. Additionally, for natural gemstone rings, we use genuine stones formed by nature, so there may be slight variations in color compared to the stones shown on the website. We appreciate your understanding.
What should I do if there are two of the same charge from 37Bracelet on my bank statement?
The first text message may have been the bank's authorization message, you have not been charged. Please verify your bank card's remaining balance. If you notice that your first order has been double charged, please provide the following information to customer service and we will investigate the issue.For card transactions, please provide us your payment amount, payment currency, date of charge, the first 6 digits and last 4 digits of your card, a screenshot of the transaction details.For PayPal transactions, please provide us a PayPal transaction ID. You could also contact PayPal to get the transaction ID
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